Retail Design: Guest Services, Metropolis at Metrotown (metro Vancouver)

We believe that in good design even the tiniest detail should hold a meaning or serve a purpose. Using this guiding principle, we reimagined how to deliver a full menu of client services for a 1.7 million sf shopping mall in the Metro Vancouver area by investigating the necessity of “everything in its place” inspired, funnily enough, by travel trailers. Because we are lovers of all things plants we delved into incorporating lush green accents for our colour and materials palette acting as our neutral throughout the space; grounded by charcoal framing elements that keep the aesthetic of the space artistically cool.

Tasked with ditching the old-school style reception desk we designed a fully integrative kiosk with a high end hospitality feel that acts as a two-for-one being that it is able to live in its matching inline space or be able to move freely throughout the mall for pop up locations to serve the customers.